Questions:
1. What is the ABS-CBN “Long Distance Direct (LDD) ”?

2. Who is entitled to get the LDD Free 20 minutes?

3. What is my billing period?

4.How do I determine my billing period?

5. Will my LDD Free 20 minutes be carried over to the next billing period, if I don’t use it? What happens to my Free 20 minutes if I don’t use it?

6. Can you just credit the minutes that I did NOT use to my TFC-Direct subscription?

7. How do I enroll my phone on the LDD?

8. Who is allowed to request for enrolment?

9. Can I use payphones or office phones for my LDD Free 20 minutes?

10. Can I change my enrolled home phone landline #?

11. Can I enroll multiple phone #’s?

12. Can I enroll my mobile phone # instead of my landline #?

13. Would there be a beep or message that would inform me that I have used up my Free 20 minutes to the Philippines? Will calls be cut-off automatically once I reach the Free 20 minutes?

14. How much would be the charges in excess of the FREE 20 minutes of Long Distance to the Philippines?

15. Are there any “hidden charges?

16. I do NOT have any relatives in the Philippines, can I use this to call domestic within the United States?

17. Can I use the LDD free 20 minutes to call the other parts of the globe?

18. How will I know the rates in calling other parts of the Globe?

19. Will I get a detailed list of all the calls that I made?

20. How do I use the LDD? What is the dialing procedure?

21. For my own protection and security, can I ask for a personalized PIN# for my LDD?

22. Is there any credit limit?

23. I have been barred from calling since I reached the credit limit. I would need to call right away using your LDD. What should I do?

24. I would often reach your credit limit. Can I request for an “upgrade” in credit limit?

25. I would often go beyond my budget for the LDD. Can I request for a “downgrade” in credit limit?

26. I am NOT a TFC-Direct! subscriber, but I subscribe TFC thru cable. How will I get my LDD free 20 minutes?

27. What is the difference between Total Amount Due in your statement of account and Current Account Balance?

Answers:
1. The ABS-CBN Long Distance Direct or LDD is a long distance telephone service that gives TFC-Direct customers in the United States FREE 20 minutes of call which is worth $4.60, monthly, every billing period, through their enrolled home phone to the Philippines *.

• The FREE 20 minutes may vary depending on the country/territory being called.

• Calls in excess of the free 20 minutes or $4.60 will be charged on your TFC Universal Bill.

• Rate per minute is subject to change. Therefore, equivalent dollar value for the free minutes may change.

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2. It is only available to all TFC-Direct! customers within the United States.

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3. Your billing period starts on the day your TFC-Direct! Gets activated. If your TFC was activated April 15, 2004, the end date for this billing period would be May 14, 2004. This means that you need to consume your LDD Free 20 minutes within this billing period. The next set of Free 20 minutes would begin on May 15, 2004. Thus, you will receive your Free 20 minutes every 15th of the month.
• And more!

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4. If you do not remember the date when your TFC-Direct! was activated you can always check on your TFC-Direct’s Universal Bill. On the middle part of your bill, look for “Account Details”. Below “TFC Direct” are the inclusive dates of your subscription for TFC-Direct. The date indicated on the left side is the start date of your TFC bill, which also serves as the start date for your LDD FREE 20 minutes. You can also verify with our Customer Service toll free # 1-800-345-2465. We are open 24 hours a day, 7 days a week.

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5. No, it will NOT be carried over to the next billing period. Free minutes that were NOT used would automatically be forfeited.

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6. Unfortunately, the value of the LDD Free minutes is NOT transferable to other ABS-CBN products and services, nor is it convertible to cash. It is best for you to use all the free minutes on your LDD.

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7. Your home phone landline # is automatically enrolled upon activation of your TFC-Direct! service. However, if you opted NOT to enroll before and you would want to enroll now, you can do so by calling our Customer Service toll free # 1-800-345-2465. We are open 24 hours a day, 7 days a week.

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8. To ensure the security and privacy of your account. The accountholder or person whose name appears on the TFC-Direct’s Universal Bill, is entitled to enroll their home phone. Enrollment or Activation of your LDD is FREE OF CHARGE.

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9. Unfortunately, it is ONLY accessible from your enrolled home phone, which is registered on our database. Otherwise, you may need to apply for our other phonecard products that would best suit your need or lifestyle.

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10. Yes, we can change or update you home ph# enrolled for the FREE 20 minutes. Granted that you do NOT have any outstanding balance on your TFC-Direct! bill, and that all pending charges on the LDD are settled. For changing of phone #s enrolled on the LDD you need to call our Customer Service toll free # 1-800-345-2465. We are open 24 hours a day, 7 days a week.

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11. You can enroll one home phone number per TFCD account.

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12. It is not advisable to enroll your mobile phone # with our LDD, since your local cellphone carrier will charge you separately for airtime charges, even if you have used our LDD free 20 minutes*.
* cellphone charges may vary depending on you local carrier.)

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13. No, there would NOT be any beep/tone/message informing you that you have used up your free 20 minutes. It would NOT be cut-off automatically. It is important that you monitor or time the calls that you have made. Otherwise, you will be charged in excess of the FREE 20 minutes on the LDD.

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14.You will be charged a competitive flat rate of $0.23cents per minute both for landline and cellphone calls to the Philippines.

• Rates per minute is subject to change

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15. No, you will only be charged for calls that you’ve exceeded beyond the allotted Free 20 minutes, plus applicable tax charges imposed by the (FCC) Federal Communications Commission. You are only charged on a “per minute” basis. There are NO connection fees and NO activation fees.

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16. Yes, you can use it to call anywhere within the United States. And if you would use it to call domestic you will be given 46 minutes of free call. Since the value of the LDD free minutes is $4.60. You will be charged a competitive rate of $0.10 cents per minute if you would exceed the allotted value of the LDD free minutes.

• Rates per minute is subject to change

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17. Yes, you can! But the number of free minutes would adjust depending on the rate of the country being called. Remember that the value of the LDD Free 20 minutes is $4.60.
Example:
The rate for Hongkong is $0.20 cents: ($4.60 / $0.23 = 23 free minutes to Hongkong)

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18. You may click HERE to view LDD Rates or call our Customer Service toll free # 1-800-345-2465 which is open 24 hours a day, 7 days a week. You can verify the rate/s of the country that you will be calling.

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19. Yes, all calls made are registered on our database within 24 hours. Thus, we can provide you with a list of called numbers, date, time and cost. Whether you have exceeded the Free 20 minutes or not. All of this will be reflected on the next cut-off date of your TFC-Direct’s Universal Bill. Also view your bill by clicking HERE. Just have your TFC-Direct account number available.

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20. Calls to the Philippines or other countries:
From your enrolled home phone#, dial the access # which is 1-877-3317587. You will hear a voice prompt saying “ABS-CBN LDD, Pls. Enter the number you wish to call”. Then dial, 011 + country code + area code* + phone number. A voice prompt would then say: “Please wait while we connect your call”.
* In calling a cellphone to the Philippines, always drop the “0” on the area code, such as: 917 if it is 0917; 922 if it is 0922.

• Calls within the United Sates:
From your enrolled home phone#, dial the access # which is 1-877-3317587. You will hear a voice prompt saying “ABS-CBN LDD, Pls. enter the number you wish to call”. Then dial 1 + area code + phone number.

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21. Yes, you can. The accountholder or person whose name appears on the TFC-Direct’s Universal Bill is empowered to request for a PIN#. This can be done by calling our Customer Service toll free # 1-800-345-2465. We are open 24 hours a day, 7 days a week.

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22. Yes, all customers are given a credit ceiling of $150.00. Account holders will be barred automatically from calling once the credit ceiling has been reached.

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23. It would depend on 2 factors:
• You would need to settle any outstanding balance right away, if there is a pending balance on the TFC-Direct! subscription and LDD. Once payment has been posted, your LDD will automatically be unbarred after a few hours. The best mode of payment would be thru credit cards. If you wish to pay by check or money order, you can do so. But it would take within 5 to 7 working days before it gets cleared and posted.

• Advanced payments are not recommended if there are no outstanding balance on the TFC-Direct! subscription and the LDD. Advanced payments would only be credited once your bill is generated or printed-out. Thus, it may take time before you’re LDD is unbarred if this is the case.

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24. Yes, you can. The accountholder or person whose name appears on the TFC-Direct’s Universal Bill can request for an upgrade in credit limit. A thorough credit investigation on your account will be done and approval process would take 2 to 3 business days. For requests in increase in credit limit please call our Customer Service toll free# 1-800-3452465. We are open 24 hours a day, 7 days a week.

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25. Unfortunately, $75.00 is the lowest credit limit that we can give our customers.

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26. Unfortunately, this is ONLY offered to TFC-Direct! subscribers within the United States. You may subscribe for TFC-Direct! thru your local accredited dealers or by calling 1-866 -7466988. You will get 4 TV channels and 2 radio stations, plus Free 20 minutes on your LDD.

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27. Total Amount Due in your statement of account is your long distance bill for your billing cycle. Current account balance is the total amount you have used up to date, which may include your total amount due from your outstanding bill if you have not paid for it yet.

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